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Moustaches and the Customer Experience
Jan 15,2015
Photo by Alan LightRemember when moustaches were cool? For those who weren't paying attention, it was back in the 1980s when Tom Selleck-sporting that signature facial hair-ruled the T.V. airwaves as private investigator Magnum, P.I. Most guys old en...
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Ringing in 2015, the WebEx Way
Jan 14,2015
Happy New Year! As I return from the holidays and begin the year ahead, I'm energized and excited about all the amazing accomplishments we achieved with WebEx in 2014. Many recollections come to mind that I'd like to share with you. And I have exciti...
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6 Ways HR Can Benefit from Video Conferencing
Jan 12,2015
With the near year come new resolutions.  For many people, among those at the top of the list is getting a new job. For human resources leaders, the resolutions may be to get more creative to find new talent, and to retain and grow the existing ...
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A Broad Partner Ecosystem is Pivotal To Delivering the Total Customer Experience
Jan 05,2015
Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the c...
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Project Squared Update: Secure Media
Dec 18,2014
The cloud is software in motion. Our recently announced Cisco Collaboration Cloud did not stop moving once we launched it on November 17. We've been pushing code into the cloud multiple times per day and have release several client updates since we l...
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Use Video to Make Internal Communications Count
Dec 17,2014
As I am sitting in heavy traffic on the way home from work, my finger tips tapping impatiently on the steering wheel, my mind wandering... I suddenly think of the Chinese program that I am so glad to have recorded on TV. Without this convenience, I w...
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Under the Hood: Cisco Collaboration Cloud
Dec 15,2014
It's been two weeks since the launch of Project Squared and the Cisco Collaboration Cloud. We've received fantastic feedback and great uptake. And we're really happy that so many people are using Project Squared -and liking the experience. I'd like t...
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The Future of Work: The Partnership Between HR and IT
Dec 15,2014
The workplace is forever evolving. With the widespread use of collaboration technology and the addition of Gen Y and Gen X employees, it's knowledge workers who are driving changes in the workplace. The emerging mantra is: Work is something you do, i...
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Expressway: The Invisibility Cloak for Mobile & Remote Users
Dec 11,2014
Improving workforce productivity is about more than telling employees to work harder, do more, and think faster. It's about giving them the right resources and removing barriers so that they can do more.  One way Cisco is helping organizations i...
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Simplifying Management of Consolidated Networks
Dec 10,2014
It started with voice: Get more from your corporate infrastructure investments by moving audio traffic onto the data network. It was a good idea that made good financial sense. It caught on. It became pervasive. As it did, we looked for more ways to ...
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Put People First: Using Video to Enhance Relationships
Dec 01,2014
How can you make the most of every opportunity to delight your existing client base?How do you identify new areas to expand your business?How can you improve employee engagement? These are just a few of the challenges that organizations face today. D...
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Where Do Your Teams Work?
Nov 20,2014
Lately we're hearing a lot about the end of traditional workplace hierarchies. Organizations expect employees to do more within smaller teams, and to do it faster. People want the freedom to rapidly move between projects and to collaborate with other...
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