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Shadow IT: You Can't Manage What You Can't See
Nov 19,2015
Shadow IT is nothing new as employees and lines of business bypass IT departments to get the cloud services they need to complete their jobs.   Rogue IT has resulted in a conversation around the unintended and potentially dangerous conseque...
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The Branch: A Retail Bank's Secret Sauce to Success
Oct 13,2015
So This Guy Walks into a Branch... I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the threshold of my bank's branch, since most of what I need can be accessed online,...
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How Banks Can Begin the Journey to IoE Readiness
Apr 15,2015
Cisco's recent survey of 7200 banking customers in 12 countries left me with a crystal-clear takeaway: consumers are ready for the Internet of Everything (IoE) - and they want itnow. But to meet that demand, banks need to assess their own capabilitie...
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The Future of Retail Banking
Mar 30,2015
During your morning workout at the gym, a device on your arm measures each step and connects with...yourbank. By monitoring your healthy lifestyle, the bank can then arrange a lower rate on your health insurance. Later, when walking toward your offic...
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#CiscoChat Explores Mobile Data as the New Currency for Today's Retailers
Mar 25,2015
The Internet of Everything (IoE) is driving remarkable change and opportunities across nearly all industries. But few are as visible - and rapid - as the upheavals affecting retail. Today,retailers aren't just competing with the store across the par...
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IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
Mar 12,2015
"Let the buyer beware" is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today. A few weeks ago, I wrote about the "trust cliff" that affec...
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A Retail Revolution: The Digital Generation Is Changing the Way We Work, Live, Play, Learn, and Shop
Mar 11,2015
Retailers once had a pretty clear idea of who shopped where and how they did it. After all, there were not that many options available for shoppers. Consumers would see an ad or peruse a catalog, and then visit the physical store with the hope that t...
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In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services
Feb 24,2015
Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has eroded. What's more, according to a Cisco survey of 7,200 banki...
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IoE Can Help Banks Regain Customer Trust by Delivering Better Advice and Mobile Services
Feb 19,2015
In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys - often over a cup of coffee. Today, many banks have ceded ...
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The Advice Advantage: How Banks Can Close the 'Value Gap' and Regain Customer Trust
Feb 19,2015
Today's banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans.But not always from their banks. These kinds of interactions are more common when buying an online book, streaming a mov...
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Fast IT: Capturing True Value for the Digital Enterprise
Feb 11,2015
Today's CIOs lead in a world where rapid innovation is the key to success and disruption is a constant threat. Now, more than ever, technology is one of the biggest drivers of achieving successful business outcomes. In this new era of Internet of Eve...
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In Retail, Insight Is Currency, and Context Is King
Jan 12,2015
Today's retailers face a rising tide of change, disruption, and challenges, all driven by technology. As their business landscape is upended, many are struggling to adapt to changing consumer behaviors, competition from disruptive innovators, and exp...
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