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Most of us use video in personal and enterprise interactions, but how is video doing in contact centers? We are seeing growth in video as a channel within customer care world, both based on recent reports and deployments by Cisco ...
New cloud-based video experiences like cloud digital video recorder, TV everywhere, and streaming video-on-demand sound great on paper. But will subscribers actually pay for them? The answer is a resounding yes -to the tune of nea...
Three-and-a-half years ago, an informal brainstorming session among a few of us started a broader discussion on how we should co-innovate with the startup ecosystem, which eventually led to the creation of a new corporate venturin...
This week I had the opportunity to participate in the 11th International Association for Court Administration (IACA) conference. This conference has been another valuable best practices sharing event with 83 speake...
People say that opposites attract, but big differences in economic or social background, education, and personality can sometimes lead to misunderstanding, conflict-and a weekly appointment with a marriage counselor! The same can ...
Cisco has been actively participating in open source and open standards for a long time and is now also a founding member of the Open IT Framework at the most recently held Open Networking User Group (ONUG) earlier this month. As ...
Earlier this week, we begun talking about digital inequality as it relates to connectivity, and how communities can begin to address and solve this societal issue. Today, I want to talk at large about the importance of providing t...
Like many folks (100 million in America to be exact), having a cup of coffee is a part of my daily routine. Oftentimes, my mornings are hectic between preparing my kids for school (I handlethe drop off duties in my house) and fini...
The recently concluded OpenStack Austin Summit was a fantastic showcase for the growing maturity and adoption of OpenStack.The evolution of the fundamental infrastructure services for compute, networking, storage, identity togethe...
Submitted by Elizabeth Coyne, the Managing Editor at Light Reading, who is responsible for driving the curriculum and direction of Upskill U. The impact of cloud services and platforms on the telecom sector has been nothing ...
Years ago, my family got a Roomba-we all watched wide-eyed as the robot vacuumed up crumbs, bumped into walls, magically "knew" when the whole room was done and docked itself to charge.Wow! The initialwowwore off after a few uses,...
Recently, I had a day to remember. And I had Cisco to thank for it. I'm a marketing leader for Spain and Portugal here at Cisco, and every day I'm astonished at the privilege of the Internet and social media. But this day was extr...
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