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The ServiceGrid Golden Circle
Feb 19,2016
In Simon Sinek's now famous TED Talk,How Great Leaders Inspire Actionmore than 25 million views served as the catalyst for his book,Start with Why. Sinek explains that for a person or an organization to be successful, they must be intentional about c...
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Succeeding in the Age of Digital Disruption & Complexity
Dec 15,2015
This year, according to the International Data Corporation (IDC), 3rd Platform technologies (i.e. cloud, analytics, mobility, social) have been responsible for one-third of all IT spending and account for virtually 100% of all IT spending growth. As ...
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3 Key Success Factors for Multi-sourcing
Nov 02,2015
Therise of multi-sourced IT delivery models is well documented, and multi-sourcing is now accepted as the new normal. Today's outsourcing market demands solutions that anticipate and respond to business activity inside and outside the organization wh...
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Service Integration and Management (SIAM): Helps You Efficiently Manage Your Support Ecosystem
Oct 01,2015
"Simply put, successful multisourcing requires establishing end-to-end visibility, reporting and accountability for services that are delivered by multiple suppliers."1 -Bill Martorelli, Principal Analyst, Forrester Research For the past two decades ...
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SIAM: the next ITIL?
Jul 30,2014
The acronym SIAM stands forServiceIntegrationAndManagement, and it is a hot topic in the world of IT Service Management.....but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number o...
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