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Designing a New Home Page: How Hard Could This Be?
Nov 17,2015
There's a myth that home pages no longer matter. Here's the thinking: Most companies and organizations find their digital traffic is now fragmented by their mobile apps, their social presence, and, of course, among hundreds&n...
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Which Business Wireless Product is Right For You?
Jul 31,2015
There's a simple new Wireless Products Selector on Cisco.com that we hope will make it quicker to choose the right wireless product for you. It's right at the top of our Wireless products page: This leads to a very simple, intuitive t...
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Some tuning on Cisco.com search
Jul 01,2015
We've done some fine-tuning on the search on Cisco.com: It should feel faster, especially after the first search you do Results should be even more relevant Popular features like the "information box" for key queries remain intact Let us kn...
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Cisco.com: Did you notice?
Jun 17,2015
If you're an astute visitor to Cisco.com, you'll notice a couple of our prominent pages have gotten some nice functional updates. . First, the all new Support & Downloads page, which went just through some tweaks, streamlining, and a mobile-frien...
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Yes, a New Cisco.com Home Page
May 20,2015
We've updated the design of the Cisco.com home page. Not just because we wanted to, but for you. Here's a point by point overview, starting with the desktop/laptop version: Same top of page navigation.We've keep the same top of page categories, an...
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Focusing on customers' top digital journeys
May 09,2015
I've often written about how we optimize to our Customers' and Partners' top journeys across our web sites and mobile apps. We've found that focusing relentlessly on the top things that visitors do with us online (versus following...
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Giving attention, not getting attention
Feb 03,2015
This recent post in the Harvard Business Review, Your Digital Strategy Shouldn't Be About Attention, is a good reminder that the best digital experiences come from listening to your visitors and then anticipating what they want. We're tried to follow...
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"Invisible change" in your favorite web sites
Nov 25,2014
My colleague Bill Skeet published an interesting blog a few weeks ago about "Invisible Change" - the improvement and innovation that happens quietly in digital experiences such as web sites and mobile apps. You may have noticed - or not noticed - thi...
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You Can Observe A Lot By Watching.
Jul 04,2014
Usability testing a support mobile page at the NetVet lounge with NetVet Mike Williams.Recently at CiscoLive!, we spent a full week with customersandpartners doing in-detail usability tests of Cisco.com and some of our mobile sites and apps. Thi...
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A Simple Update To Our Cisco.com Menus
Apr 08,2014
Did you notice the recent change to the menus on Cisco.com?  We call them "megamenus" - those convenient lists that fly down when you mouse over the masthead bar on any page on Cisco.com. We recently updated the "Products & Services" megam...
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Measuring (and Improving!) Digital Experience
Feb 10,2014
There's an adage that "if you can't measure it, you can't manage it," and all of us that are in the business of managing or running things pretty much live by that. But, how to do you measure something as squishy and ephemeral as an "experience"? And...
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