Huawei Released the Financial AI-based Contact Center Solution V2.0, Empowering the Global Financial Industry

[Barcelona, Spain, February 27, 2024] At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution V2.0, aiming to enhance finance industry efficiency and minimize costs.

In their presentation, Sophie Chen, Marketing Director of Huawei Software, and Frank Lu, Executive Solution Manager of the Huawei Digital Finance BU, discussed the future trends of digitalization in the finance industry. With the swift progress of LLM-based AI in the past year, numerous financial institutions have embraced AI and accelerated its implementation in various scenarios, such as customer service chatbots, intelligent quality inspection and digital human. This has led to a significant enhancement in operational efficiency. In the future, the depth and breadth of AI applications will be the determining factor for the competitive advantage of financial institutions. To stay competitive and meet customer requirements it is crucial to proactively and quickly combine industry knowledge with AI and apply it to various business scenarios. A future-oriented digital foundation is therefore an absolute necessity.

Huawei has 30 years of experience in customer contact centers. As a leader in the communications industry, Huawei also has rich pool of technical knowledge in 5G, AI, cloud, and HD video codec technologies. The release of Huawei AICC Financial Solution 2.0 signifies Huawei