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Cisco Investments recently led a webinar to discuss how unified data and the omnichannel, customer-centric platform can help contact centers deliver better customer experience outcomes.
Hosted by Donald Tucker, Head of Collaboration M&A and Investments, Cisco Investments, the panel consisted of Brad Birnbaum, CEO and Founder, Kustomer; Tasso Argyros, CEO and Co-Founder, ActionIQ; and Omar Tawakol, General Manager, Contact Center, Cisco.
Keenly aware of the headaches that customers have historically experienced with call centers
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