The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions.
According to a recent survey conducted by Arizent, 88% of US financial services employees were sent home to work after a national emergency was declared on March 13th, 2020. Much of the global financial services industry faced the same situation and responded similarly. The subsequent speed and scale at which