For some time, we have been talking about how the digital transformation would be an accelerant that would cause companies to rethink old models, customer experiences and the workplace. It was always thought to be a milestone in the future that businesses would take incremental steps towards. But the pandemic changed everything and has dramatically accelerated the IT agenda.
Overnight entire business models shifted to adapt to a world that became almost entirely virtual, and companies had to enable remote work at a scale that previously seemed unimaginable. While this has ensured a level of business continuity, it also dramatically increased organizations