Co-authored with Heather Keleher

Over the past week, our#PublicSectorNow series featured some amazing stories from keeping students, faculty, and staff prepared and healthy as they head back to school to maintaining the level of care and scaling critical telehealth programs. Today, join us as we highlight the city of good neighbors and their impressive resiliency in response to the needs of their community during the pandemic.  

With the stay at home order issue by Mayor Brown in mid-March, the City of Buffalo needed an answer to a critically important question: How would the city ensure that its citizens could call their government during an uncertain time when people needed easy access to vital information?

Traditionally, Buffalo