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There Won't Be Sticky Notes at Cisco Live 2016
Jul 07,2016
My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I'd see them on the corners of a tellers' monitor or scattered around a bankers' desk. As much as...
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Cisco and Fiserv: Transforming the Customer and Employee Experience
Apr 20,2016
Authors: Jason Bettinger,Financial Services Business Transformation Director, Cisco Bradley Mason,Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations -and within the workplace. ...
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Cisco Digital Ceiling: Enhanced Learning through Technology and Digitization
Apr 08,2016
I remain excited about Cisco's Digital Ceiling framework and how it is making inroads in the societal landscape of business, governmental, and educational institutions. In particular, Digital Ceiling solutions can significantly impact key verticals l...
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Virtualised Expertise -A True Win/Win
Mar 10,2016
How many times have you gone into your local branch to see someone about a mortgage, or a pension, or a current account and no one is available to see you right away? It happens more often that you think. And the bank often doesn't know how much busi...
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This is What it Was All About: Changing the Face of Real Estate with Cisco Digital Ceiling
Feb 25,2016
It's 1994: I finish my Bachelor Degree in Construction Management and I can't wait to do things differently in the construction sector-an industry plagued with inefficiency and declining productivity. It's 1997: I graduate from Delft University with ...
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My first Cisco Live...and it was in Berlin!
Feb 25,2016
I am a new Cisco hire -Head of Financial Services Solutions & Innovation EMEAR and I just came back from Cisco Live Berlin. This is my first time at the event, having spent 30 years in banking. My first impression? Firstly, WOW! I have been a Cis...
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Cisco Digital Ceiling ... coming to a smart(er) building near you !
Feb 18,2016
We recently launched the Digital Ceiling per Tony Shakib's blog. The Cisco Digital Ceiling unleashes the power of the IoT by linking building services over a single, converged IP network. It transforms the unobtrusive infrastructure in ceil...
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The Emerging Era of Customer and Workforce Experience
Feb 17,2016
We are in the midst of the era of customer and workforce experience. I read one report predicting "by 2020, customer experience will overtake price and product as the key brand differentiator." Consumers and employees are more loyal to companies that...
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Cisco Digital Ceiling: Creating Smart and Securely Connected Indoor Spaces
Feb 17,2016
Digitization is fundamentally reshaping business - and new technologies are changing the way we think about managing commercial indoor spaces. A couple of interesting facts: 40% of a building's operational expense is keeping the lights on. Using LE...
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Plan Your Future Workplace at the Workforce Experience Panel at Cisco Live Berlin
Feb 12,2016
According to Gallup, 87% of the global workforce is disengaged -that is, they are emotionally disconnected from their workplaces and less likely to be productive. Recent Gallup research has found that a single disengaged employee costs organizations ...
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Join us at Cisco Live Berlin to see the Digital Bank
Feb 11,2016
There is $1.3 trillion value at stake in the financial services industry projected by 2022. Capturing this value requires embracing today's digital disruption and the major technology transitions of mobili...
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When Online Chat is just not enough
Jan 25,2016
I've been using online banking for a while now. Just the other day, I had a quick question and saw "Chat Live with a representative" so I decided try it out. As I got comfortable asking a few questions, I started to want to do more. I wanted to talk ...
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