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Transforming Customer Care with the Cisco Collaboration Cloud
Jul 20,2015
Customers are interacting with organizations in many different ways -from voice to email, chat and social media -using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the evolving cus...
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Get Unplugged with Cisco Spark Product Managers
Jul 16,2015
A few weeks ago, we brought a video crew up to the Cisco Spark office in San Francisco. We asked product managers Taylor, Renaldo, and Eric to show us Cisco Spark and chat about product development. Given Taylor is a former Stanford football pla...
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Cisco Collaboration at Tech on Deck
Jul 09,2015
This week I had a great opportunity to participate in the first ever Tech on Deck with Robert Scoble and Scott Jordan. Tech on Deck is being broadcast from SCOTTeVEST's headquarters in Ketchum, Idaho, which happens to be a mile away from Sun Valley w...
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How Cisco Scored a Spot on TWiST
Jun 23,2015
If you don't know about the podcast series, This Week in Startups (TWiST), hosted by my friend Jason Calacanis, it's worth checking out. Jason is a legendary investor and media mogul who has his fingers in every part of the tech industry. Each week, ...
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Should I Use Cisco Spark in my Contact Center?
Jun 23,2015
It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my team...and I'm still learning. My focus and passion at Cisco is customer-care technology. I'm always thinking about how...
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We're Ready for Orlando (And I Don't Mean Disney)!
Jun 11,2015
Did you know... There are so many attractions in Orlando that it would take the average traveler 67 full days to experience every one of them? If you ate breakfast, lunch, and dinner at a different Orlando restaurant every meal, it would take you ...
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Collaboration Notes from Cisco Live: Wednesday Wrap-Up
Jun 11,2015
You know it's a star-studded day when the morning starts with Rebecca Jacoby, the afternoon features Rowan Trollope and Jonathan Rosenberg, and the night ends with Steven Tyler and Joe Perry wearing this year's freshly minted Cisco Live hat. Yes, Wed...
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11 Reasons to Visit Collaboration in the CLUS World of Solutions
Jun 04,2015
Last week, I gave you the top reasons to check out what Cisco Collaboration has to offer at Cisco Live this year. But wait, our team has more good guidance! I'm pleased to present 11 fantastic reasons to visit the Collab...
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Collaboration Systems Release 11: Innovation and Integration for the Best Experience
Jun 02,2015
If you've been following Cisco Collaboration, you know that we're focused on the experience.  The whole experience: Product experience for users Sales and support experience for partners Purchase, deployment, and management experience for ad...
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13 Reasons to Check Out Collaboration at Cisco Live
May 27,2015
Cisco Live in San Diego is fast approaching. Here in the world of Cisco Collaboration, we're getting ready to share all our latest and greatest products and content with you. Meanwhile, we're making sure we have our official boothwear, slideware, and...
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The Days of the Mad Men Office Are Over: Create a Digital Workspace
May 19,2015
We're accelerating the speed at which we generate, test, and bring ideas to market. New digital work styles with social platforms, mobility, cloud, and video conferencing allow us to move faster. To stay competitive and agile, companies are knocking ...
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What's the 411 on OpenStack based Summit Collaboration in Vancouver?
May 19,2015
Last week, I was prepping for the 11thOpenStack Summit in Vancouver, when I suddenly had a question pop up. How on earth would I, much less over a hundred of us, from Cisco communicate at an international destination in an easy and organized way? Som...
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