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The Branch: A Retail Bank's Secret Sauce to Success
Oct 13,2015
So This Guy Walks into a Branch... I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the threshold of my bank's branch, since most of what I need can be accessed online,...
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With Digital Transformation, Banks Can Be the New Disruptors
Sep 01,2015
As a connected consumer, I can buy a book, plan a vacation, or choose a movie from any number of devices and from any location (home, office, car, or airport!). These interactions are not only convenient, they are more and more highly personalized an...
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Driving Operational Excellence Through Digital Transformation in Oil & Gas
May 14,2015
Marcel CappettiGuest Blog by Marcel Cappetti, Managing Director, Oil and Gas, Global Enterprise Theater I've just returned from CERAWeek in Houston-an international event that could be described as "Davos for the energy industry." It's a gathering of...
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20 Years Hence -What Do Oil, Dating, Digital, and Analytics Have In Common?
Apr 17,2015
How often do you think about the linkage of today's digital Internet technologies with the gas that we put into our cars and the fuels that heat our homes? Probably not very often. In fact, for many years, I envisioned them as two separate world...
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New Oil & Gas Study Reveals a Disrupted Industry Primed for Digital Transformation, Fueled by the Internet of Every ...
Apr 16,2015
If ever there was an industryanda time that epitomize "disruption," it is the oil and gas industry today. Price declines of more than 50 percent since June 2014 have upended the sector, and dominate the agendas of industry executives. In fact, a new ...
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How Banks Can Begin the Journey to IoE Readiness
Apr 15,2015
Cisco's recent survey of 7200 banking customers in 12 countries left me with a crystal-clear takeaway: consumers are ready for the Internet of Everything (IoE) - and they want itnow. But to meet that demand, banks need to assess their own capabilitie...
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The Future of Retail Banking
Mar 30,2015
During your morning workout at the gym, a device on your arm measures each step and connects with...yourbank. By monitoring your healthy lifestyle, the bank can then arrange a lower rate on your health insurance. Later, when walking toward your offic...
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To Compete in the Retail Revolution, Mobility and Analytics Are Critical
Mar 26,2015
Today, mobile devices are everywhere - and vying for the attention of just about everyone. On a train, in a cafe, or in the park, people are gaming, connecting with far-away friends, and watching TV shows. Increasingly, they are also researching, bro...
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When Clicks Meet Bricks: the Future of the Retail Store
Mar 17,2015
Today's retailers face a hard truth: their customers have embraced digital technologies faster than they have. But I believe that retailers have an opportunity to elevate the shopping experience in exciting new ways. By integrating the digital and th...
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IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
Mar 12,2015
"Let the buyer beware" is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today. A few weeks ago, I wrote about the "trust cliff" that affec...
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A Retail Revolution: The Digital Generation Is Changing the Way We Work, Live, Play, Learn, and Shop
Mar 11,2015
Retailers once had a pretty clear idea of who shopped where and how they did it. After all, there were not that many options available for shoppers. Consumers would see an ad or peruse a catalog, and then visit the physical store with the hope that t...
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Real-Time Analytics Can Make the "Last Checkout Line" a Reality-and Drive Bottom-Line Gains for Retailers
Feb 25,2015
As retailers compete for consumers' attention-and purchases-they are always looking for ways to deliver a better shopping experience that will make customers want to come back to the store, again and again. A good starting point is to eliminate some ...
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