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Making the Branch Core to Omnichannel, and a Hub for Financial Expertise
May 11,2015
I recently returned from a Financial Services Summit event in China, where I discussed trends in an omnichannel delivery strategy with an audience from 30 banks. A central part of my discussion was the notion that things are not changing, they've alr...
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Join Cisco in Chicago at BAI Retail Delivery 2014!
Nov 06,2014
It's that time of year again! On November 12-14, the Cisco Financial Services team will be attending BAI Retail Delivery 2014. This year, we'll be showcasing exciting solutions for the Digital Bank - innovations that provide seamless, cross-channel e...
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Building Customer-Centric Organizations -Cisco at CIO Finance & Insurance Summit
Oct 01,2014
The CIO's Finance Summit and Insurance Summit were recently held in Atlanta, GA and Cisco was a main sponsor at both events. The CIO Finance Summit provided a great opportunity for executives to have in-depth discussions on the best practices and str...
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IT Spending: Top 8 Areas Where Banks Are Spending Their 2014 IT Budget
Jun 13,2014
As we approach the second half of the year, banks are continuing to shift their IT and marketing budgets to focus on improving and differentiating the customer experience. Consumers are demanding more convenience from their banks, who are responding ...
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Understanding Your Customers -Cisco FSI's Key Takeaways From Retail Banking 2014
May 08,2014
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year's con...
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Delivering a Next Generation Customer Experience -Cisco at CDM's Customer Experience Summit
Mar 26,2014
We had a wonderful time at CDM's Customer Experience Summit in Chicago, IL last week. CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest busines...
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Post-event: The Ultimate Omnichannel Experience -Cisco FSI at BAI Retail Delivery 2013
Nov 15,2013
Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry.  Within the Cisco booth, we demonstrated a series of solutions that enable digital and phy...
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Visit Cisco FSI and Discover What's Possible at BAI Retail Delivery 2013
Oct 28,2013
On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry's most comprehensive and relevant event of the year. Cisco in collaboration with Intel? will show...
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The Evolution of Immersive Video in the Retail Bank Branch Series (3): Remote experts in action
Jul 22,2013
In part two of this three-part series detailing the "Evolution of Immersive Video in the Retail Bank Branch," I looked at Cisco's Remote Expert Solution more in-depth and discussed how the solution's contact center enables virtual face-to-face meetin...
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The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch
Jun 20,2013
In the first part of the "Evolution of Immersive Video in the Retail Bank Branch" series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers' banking experience, including the knowl...
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The Importance of the Omnichannel in Financial Services
Apr 25,2013
Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to explore some of the newer bank branches, available applications within app stores or investigate onlin...
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Imagine the Possibilities and Realize the Benefits of Organization Innovation in Financial Services
Mar 19,2013
Geoff is the Lead for Cisco's Business Transformation solutions for the Financial Services Industry in Canada. To read Geoff's full bio, please click Here. This is the first in a series of blogs where I will discuss the capabilities that are driving ...
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