The|Solution|presented in this article is the winner of the Cisco & Google Cloud Challenge contest in 2018 -achieved with Bucher & Suter and Expertflow: Cisco Customer Care, now Cisco Customer Journey Solutions (CJS), is ...
More great news for Cisco from a report completed by Analysys Mason -Cisco maintained its#1 market share position for Network Control and Orchestration solutions in 2017, cementing its place as the industry leader for service...
Customer Experience, when boiled down to its essence, flows from the thoughtfulness and care taken by the vendor in serving you, the Customer. This thoughtfulness is often demonstrated through the human element in live interaction...
There are two kinds of people in this world: those who have been affected by Business Email Compromise (BEC) scams and those whodon't knowthey have been hit with BEC. It's happening all the time, in your company, right now. People...
If you farm, landscape, or garden in Belgium, you'll know the name Aveve. They're a go-to provider for Belgian farmers, but they also make machines and run retail stores. So far, they have 250 shops and have been voted the country...
This is the fourth blog in a seven-part series on migrating business communications services (e.g., Business VoIP and Unified Communications) to the cloud. In our last post, "Simplify Your Migration -Private and Public Cloud Solut...
At Cisco, we believe our portfolio delivers the foundation for digital transformation. It's amazing to be at the company driving this new era of business. The business world is moving at an unprecedented pace, and executives concu...
Today, more than ever, we hear about issues related to the workforce and the age of a digital economy: from talent shortages and immigration to skills gaps and economic inequality to job creation and inclusion. On their own, these...
While some of you know me as a steward of our corporate social responsibility (CSR) efforts, my history with Cisco goes back much further to my first role in business development.How, you might ask, did my journey take m...
AI-driven Operations (AI Ops) will drive significant changes as IT organizations leverage AI, machine learning, and automation. This transition will provide opportunities for individuals to develop new skills that can enhance thei...
Today, we're launching a new page on Cisco.com that caters specifically to telco providers with solutions and content just for you. In this space, you'll find our latest service offerings and information about industry trends. Com...
As Industry 4.0 ramps up, things like cloud computing, cognitive computing, and IoT are beginning to take center stage in the manufacturing landscape. Yet while many are looking to the future for their answers, manufacturers are s...