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When it comes to designing the future of work, one size fits none. Discovering success is not about a hybrid model or offering remote work options. Individuals and organizations are looking for more freedom. The freedom to choose the work model that makes the most sense. The freedom to choose their own values. And the freedom to pursue what matters most.

Karen Mangia, WSJ bestselling author and Salesforce executive, sat down with Stephanie Trautman, chief growth officer at Wipro, to glean her insights and predictions about how to create a future that works for employers as well as for employees. Wipro is a leading global information technology, consulting and business process services company. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has over 220,000 dedicated employees serving clients across six continents. Stephanie is a dynamic leader who builds, expands, and elevates the teams she leads and the clients with whom she engages. She is an effective change agent who understands how critical it is to harness technology, talent, and transformation to create lasting business results.

Karen Mangia (KM): The topic of our time is the future of work. What are you discovering right now about how people will work together in this new normal? 

Stephanie Trautman (ST): I've never seen a market like this. Whether you are a leader or a laggard, you have to do something. Our clients are struggling. Our business is changing. The competition for talent is extremely intense. Finding a way forward begins with asking yourself, your clients, and your organization:What do we have to work with, and how can we make the best of it? We can't afford to wait for the perfect design.

Stephanie Trautman, Chief Growth Officer Wipro

KM: 'What do we have to work with, and how can we make the best of it?' is a powerful question. Where do you go to look for answers?

ST: The short answer is our employees. And then our customers. Deep listening is critical to discover what matters. Understanding what matters most to those we serve is foundational. Throughout my listening tour, one theme surfaced consistently inside and outside of our organization: friction. That theme is our rallying cry and what unifies our employee experience and our customer experience: the search for seamless processes, technology, and engagement