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Raising Standards Through Collaboration
Sep 30,2015
I spent last Sunday in a cold, damp changing room with 15 other forty-something parents. We were attending the first day of our FA Level 1 Soccer Coaching course. It was fascinating! Our instructor really brought to life a framework for coaching the ...
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Transforming Customer Care with the Cisco Collaboration Cloud
Jul 20,2015
Customers are interacting with organizations in many different ways -from voice to email, chat and social media -using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the evolving cus...
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Solving Customer Problems with Flexible Solutions
Jul 13,2015
I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight and, unfortunately for me, I was seated right in the middle of the economy section. As the cabin crew co...
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Effortless School Holidays Thanks to a Great Customer Experience
Nov 04,2014
Last week I was at Westminster Central Hall in London for the EMEAR and UK&I Customer Collaboration Sales Summit.   It was great to hear about some of the successes that our partners and customer are having, and some of the new developm...
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