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Enabling "The Easy" Button for Insurance
Mar 25,2015
Nearly a year ago, I wrote a blog titled, "Mayday for Insurance and Financial Services," where I detailed how next-generation customer experience capabilities, such as virtual interactions between business experts and customers, are transforming busi...
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Omnichannel Insurance Makes its Debut at PegaWorld
Jul 31,2014
We recently attended PegaWorld in National Harbor, Maryland, on June 8-10. The conference focused on how businesses today must adapt to technological innovation and utilize new solutions that deliver business agility and empower organizations so they...
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Tech Innovation Emerges within Carriers' Legacy Environments
Jun 18,2014
Solution architectures are typically derived from open-ended questions designed to discover customer needs.However, Cisco approaches customers with insights-based assertions that rest on the belief that true innovation emerges from disruptive ideas t...
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What the Internet of Everything Means for Insurance
May 06,2014
?Michael Tompert 2012 / from The Human Face of Big DataMoving to one-to-one relationships: It's incredible to think about the impact and influence. Cisco predicts$14.4 trillion of value will be "at stake" over the next decade, driven by "connecting t...
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Mayday for Insurance and Financial Services
Mar 17,2014
According to Wikipedia, "mayday" is an emergency procedure word used internationally as a distress signal in voice procedure radio communications. It derives from the French expression "venezm'aider", meaning "come tohelp me." Most recently, the term...
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The New Price of Attracting and Retaining Insurance Customers
Feb 18,2014
The insurance industry is facing a massive evolutionary shift driven by competition and changes in consumer preferences. The competitive battle is easy to see, as insurers delve out billions in advertising and marketing expenditures in an effort to a...
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