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Live #CiscoChat April 26th -Give Banking Customers Face Time
Apr 14,2016
It's a fast-paced digital society. Your customers carry their entire world on their smartphone or tablet. As consumers and businesses balance their online worlds with the physical world, how are financial services institutions changing to deliver mor...
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Virtualised Expertise -A True Win/Win
Mar 10,2016
How many times have you gone into your local branch to see someone about a mortgage, or a pension, or a current account and no one is available to see you right away? It happens more often that you think. And the bank often doesn't know how much busi...
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When Online Chat is just not enough
Jan 25,2016
I've been using online banking for a while now. Just the other day, I had a quick question and saw "Chat Live with a representative" so I decided try it out. As I got comfortable asking a few questions, I started to want to do more. I wanted to talk ...
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Understanding Your Customers -Cisco FSI's Key Takeaways From Retail Banking 2014
May 08,2014
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year's con...
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Delivering a Next Generation Customer Experience -Cisco at CDM's Customer Experience Summit
Mar 26,2014
We had a wonderful time at CDM's Customer Experience Summit in Chicago, IL last week. CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest busines...
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Post-event: The Ultimate Omnichannel Experience -Cisco FSI at BAI Retail Delivery 2013
Nov 15,2013
Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry.  Within the Cisco booth, we demonstrated a series of solutions that enable digital and phy...
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