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Enterprises urged to think carefully about Windows 10 extended support options
Jul 03,2024
The 0patch offering from Acros comes in much cheaper than Microsoft's own extended support and is available for longer, but with what consequences for future upgrades? ...
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Apple gets smart about tech support and genAI
Feb 26,2024
Self-healing machines are becoming a reality, one generative AI (genAI) fault diagnosis tool at a time; one day, even your iPhone will tell you when it thinks it has a problem.That's the logical next step to this Apple AI story fromMacRumors,whi...
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macOS Sonoma beta hints DFU boost for Mac admins
Nov 13,2023
A fresh change tucked away in the most recent macOS Sonoma beta could be a boon to Mac IT admins, as it should make it a little easier to get bricked Macs out of Device Firmware Update (DFU) mode. Macs can get stuck in DFU mode for a handful of reaso...
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As UAW seeks 4-day workweek, the idea gains ground with US workers
Nov 13,2023
Now, look who wants a four-day workweek: the United Auto Workers (UAW). The union is negotiating a new collective bargaining agreement between the Big Three Detroit automakers and the UAW's 150,000 members and voted Friday to authorize a st...
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Apple gives in on right-to-repair
Nov 13,2023
Apple today unveiled a Self Service Repair program that will enable customers to perform their own repairs using genuine Apple parts and tools. The program will be available early next year in the US and expand to additional countries throughout 2022...
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#CiscoChampion Radio S1|Ep 34 Tech Support App
Oct 06,2014
#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we're talking with Cisco Engineer Dave Dube, about the Cisco Technical Support mobile app. Amy Lewis (@CommsNinja) moderates and Stephen Rodriguez and James...
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The We're Listening Blog Series: Taking Action -The Power of Mobile
May 09,2014
Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring -and other avenues -we are constantly listening to what our customers and partners tell us...
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