Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year's theme,Go Beyond.Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here's a little preview:

CX Sessions

As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we are helping our customers transform by innovating the future, optimizing for speed and efficiency, and securing business resiliency.

On November 13, our Center Stage sessionAccelerating Infrastructure Modernization and Execution Strategies for AIprovides an insightful discussion on how customers can rapidly transform their infrastructure to be well-prepared for the AI era. With many enterprises transitioning from piloting to operationalizing AI, the push to modernize their IT infrastructure to support AI initiatives and other advanced technologies has accelerated. Don't miss hearing how our AI strategy, data-driven insights, and expertise can support your transformation journey for AI.

All week long, the CX stand will play host to Cisco Customer Experience lightning talks. Catch one or more sessions covering topics like AI, automation, services as code, Cisco Lifecycle Services, security, Success Tracks, TAC innovations, customer success, and customer use cases.

CX Demos

In the Cisco Customer Experience stand, you can have deep technical discussions and experience demos on multiple topics. Our subject matter experts will have demos on the same topics of AI, automation, services as code, Cisco Lifecycle Services, security, Success Tracks, sustainability, TAC Innovations, partner solutions, customer success, and more. All demos are focused on driving business outcomes for your organization. You can also learn about joining the Cisco Community, our trusted, online, peer-to-peer community and knowledge hub, where you can access real-time answers and 24/7 advice.

Technical Assistance Center -Onsite

The Cisco Customer Experience Technical Assistance Center (TAC) will be onsite this year. Meet with Cisco TAC technical leaders, subject matter experts, and Global TAC leadership, attend a technical solutions clinic, and take advantage of this unique opportunity to discuss your challenges and questions. Through mini-sessions, learn about the GenAI capabilities in TAC and the AI/ML-powered support assistant, gather basic troubleshooting skills, and gain insights into efficient ways to troubleshoot your Cisco solutions.

The Ultimate CX AI Sweepstakes

If you attend the event in Melbourne, you can participate in The Ultimate CX AI Sweepstakes while you explore everything Cisco Customer Experience has planned for you. You'll have a chance to win an incredible AI-inspired prize package featuring an AI-assisted personal robot, an AI-assisted drone, an AI-powered birdhouse, Cisco swag, and a subscription to Cisco U. (all worth a total value of more than$4500 AUD). The more you play, the more chances you have to win! Visit our demos, attend the CX  Centre Stage session or lightning talks, play our word match game, complete a survey, or more to win. Learn how to play and get the full details by visiting the Cisco Customer Experience stand. The entry deadline is November 13 by 2:30 p.m. local time, with the drawing at 4:30 p.m. that afternoon. You must be present to win.

AI-Powered Photo Kiosk

While you visit the Cisco Customer Experience stand, stop by our AI-powered photo kiosk and have your picture taken.

Show the world you're an AI Guru! Be sure to share your photo on social media for an entry into the Ultimate CX AI Sweepstakes.

Cisco Customer Experience Live Trivia

On November 11-14, we're excited to host live trivia in the Cisco Customer Experience Theater inside our booth twice per day with rapid-fire questions about technology based on our Cisco Customer Experience demos and sessions. This is another chance for you to win a great prize so come by and join the competition.

Live Trivia will be held at 3:15 p.m. on Monday, at 12:15 p.m. and 3:15 p.m. on Tuesday and Wednesday, and at 12:15 p.m. on Thursday. You'll have the opportunity to take home a Yeti Hopper Backpack Cooler to earn a "cool" prize by showing off your knowledge of Cisco Customer Experience. Of course, you can attend our demos and sessions to learn more about Cisco Customer Experience and increase your chances of winning.

Hope you'll join us for one or more Live Trivia sessions, and if you do, here's a hint:A critical first step for accelerating an organization's transformation for AI is to build an AI integration roadmap through a readiness assessment.

Cisco Customer Experience Hero Awards

We celebrate the great things that you do with your technology investment with our Customer Hero Awards. These customer heroes all come from a pool of nominees showcasing the excellence of our customer base while highlighting how CX helped them succeed. After the nomination process, our judges select the winners, who will be announced on stage in our CX stand theater. It is a celebration of all the hard work customers like you have put in, along with the trust and investment in Cisco.

We have so much valuable information and exciting activations to share with you this year at Cisco Live Melbourne. I hope you're looking forward to it. I know our CX team is! Be sure to stay up to speed on all things Cisco Customer Experience at Cisco Live via our blog. I will keep this specific blog updated with key information for you leading up to and during this year's event.

In the meantime, feel free to leave me a comment or a question below, and stay tuned for more info coming your way as we get close to the start of Cisco Live APJC on November 11. See you in Melbourne!