On 28 November 2022, the European Commission launched a public consultation in the framework of its New Consumer Agenda initiative aimed to analyse whether additional action is needed to ensure an equal level of fairness online and offline. Within this initiative, three EU directives will be evaluated to determine if they ensure a high level of consumer protection in the digital space: the Unfair Commercial Practices Directive, the Consumer Rights Directive, and the Unfair Contract Terms Directive.

The public consultation is intended to collect views from all interested stakeholders on key problems related to consumer protection in the digital space, as well as possible solutions, and the scope for regulatory simplification and burden reduction. The consultation follows a call for an evidence period that ended on 14 June 2022. Public input will be accepted until 20 February 2023.

The final version of the evaluation is expected in the second quarter of 2024.