Co-authored byPar Merat

One of thebestways Ciscodemonstrates its commitment toPartnerprofitability iswiththedeveloper resources available through theDevNetcommunity.DevNetcan be theengine that enables our partners totransform theirbusiness, unlock the value of software automation,prepare their workforces tobe future ready,and empowerthemto innovate.  

One way that Partners are transforming their business is through theadoptionof CiscoServicesandSupport APIs.Part of the growing suite ofCisco Customer ExperienceAPIs,these APIsempower users to access informationanduse Cisco intellectual capital in new and innovative ways to increaseproductivity and add new value to their business. 

Cisco Services APIs 

The Cisco Services APIsallow Partners to programmatically access and consume Cisco data in a simple,secure, and scalable manner. This includes Cisco contract data, Cisco inventory, hardware/software lifecycles, and more. Cisco Services APIshelp remove barriers to enterprise automation whileincreasing productivity, shortening sales cycles, and reducing operating expenses. 

Cisco Support APIs 

TheCisco Support APIsalsohelp reduce operatingcostsbyproviding Partners with full visibility into case details of each of their customers. This new way of delivering support information empowers customers and partners to increase productivity and add new value to their business. It also reduces the time-to-resolution improves customer satisfaction. 

APIs in Action 

Data#3, a CiscoPartner thatprovides end-to-end solutions for customers across all ofCisco'sproducts, recently modernized theirservice andsupport experienceby leveragingthese APIs through the development of their growingDevNetpractice.Their goal was to reduce time-to-resolution for their customers while maintaining digital touch withthemthroughout their lifecycle.  

With aServices,Support, and Smart Bonding(ServiceGrid)integrationsin place, Data#3had now integrated their service and support operations with Cisco's. This providedtheir Customer Successteams full visibility into key components of their customers' health and lifecycles, allowing them to better service their customers. Immediately, theysaw a 30% increase in service engagements from their customers.  

The development expertise they have acquired by investing inDevNet and Cisco Customer ExperienceAPIs gives them the abilityto increase consumption of the services applications they buildand driveautomationas part of their customer success motion going forward. Their Customer Success Managers can start to position solutions for theircustomer'schallengeswhile they managetheirprogression through the lifecycle phases.  

That'sjust one of thepowerful impacts Cisco's Partners are experiencing withDevNet.  

And one quick final note: The innovationwon't stophere!Be on the lookout forDevNet'sannouncement of new eCommerce APIs.If you haven't joined the community yet, do it todayand you'll be among the first to learn more: developer.cisco.com/cx